Frequently Raised Concerns
These concerns have been formally submitted by multiple stakeholders. Each one has been addressed below.
Estimated Delivery Timeline
All orders are printed on-demand; nothing sits in a warehouse waiting for you.
Production takes 2–3 business days, followed by 3–7 days shipping. Plan for 6–10 days total from order placement. During December, add buffer. For orders outside this window, contact hello@theredefinery.company.
We'll get it to you. Patience is also a workplace skill.
Size Selection Protocol
Our shirts run true to size in most documented cases.
If you're between sizes, go larger; customer feedback supports this recommendation. Size charts with full measurements are on every product page. Still uncertain: hello@theredefinery.company.
Order Amendments & Cancellations
Production begins quickly; sooner than most internal approval processes.
If you need to change or cancel, email hello@theredefinery.company immediately. We can't guarantee changes once printing has started, so act fast.
Review your cart before submitting. Unlike most workplace decisions, this one can't be walked back in a follow-up meeting.
Returns & Exchanges Policy
We accept returns. No formal grievance process required.
Unworn, unwashed items qualify within 30 days of delivery. For damaged goods or print defects, email hello@theredefinery.company with your order number and a photo of the issue. We'll sort it.
Print Durability - Post-Wash Performance
Our tees are built to outlast the average corporate initiative.
Cold wash, inside out, tumble dry low. Follow the care label. That's it.
Treat it with basic attention and it'll be fine. Same advice applies to most things.
Order Tracking & Status Updates
Full visibility has been approved for this shipment.
Once your order ships, an automated notification lands in your inbox with full tracking details. No need to follow up.
Your package's whereabouts are fully documented at all times.
Material Specifications
Our materials meet and exceed the standard required for daily deployment.
Printed on 100% ring-spun cotton. Soft enough for a full day at the desk, durable enough to survive regular washing. Full care instructions are on the label; size and fit details are on each product page.
Comfort-tested for extended office hours. No synthetic blends. No compromise.
Fulfilment & Location
No offshore entities. No holding companies in the Cayman Islands. Only US-based.
Orders are printed and fulfilled at our facilities in Miami, Florida and El Paso, Texas. Everything is produced on-demand; only after you order.
No overseas warehouses. No mystery middlemen. Just your order, printed and shipped.
Approved by the Compliance team
Free Shipping
On all orders over $75.
No additional line items.
Secure Checkout
Your payment data stays
strictly off the record.
Sustainable Materials
Fabrics that cleared the
environmental review.
Easy 30-Day Returns
Change of plans accepted.
No escalation required.